HAUS 1018 FAQ’s
Q: What is Haus1018?
A: Haus1018 is a global curated marketplace for independent brands. Launched in 2018 with its headquarters in Los Angeles, CA Haus1018 was created in hopes of being the leading destination for emerging design brands, offering womenswear, menswear, kidswear, jewellery, accessories, beauty and grooming products.
Q: What makes Haus1018 different?
A: Unlike most websites, we only focus on promoting independent brands from fashion to beauty, this means we will never compete with the brands on our site, and you will always find the most interesting, unique and unusual collections on our site, carefully chosen by our team, while safe in the knowledge that they will arrive on your doorstep quickly and securely.
Q: What is so special about the brands and products available through Haus1018?
A: We guarantee that they have all been through this selection process before being sold online so as to ensure they are independent, cutting-edge in design and of the highest manufacturing quality. In addition, we operate a CSR (corporate social responsibiility) policy - read more here: CSR Policy.
Q: Do the brands you sell produce their collections in factories in less developed countries?
A: Most manufacturing of items sold through Haus1018 is done in the US, UK or Europe by the designer themselves or under their close supervision. If not, we encourage our designers to only use local artisans from the country of origin and using traditional methods.
Q: Do you sell fur?
A: No! We will never sell exotic animal skins, fur or anything else unethical. This means that although we sell some animal hides such as cow and lamb, we only sell skins where they are a by-product of the meat industry. We will never sell a product where an animal has been killed for its skin alone.
DELIVERY & RETURNS
Q: Where do you deliver and how much does it cost?
A: We ship orders worldwide! See our Delivery page for more information. The cost of shipping will depend on where the product is coming from (our designers are based globally, from USA to Italy, and everywhere in between).
Q: Will I be charged customs and import duties?
A: Generally, customers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. No duties or taxes will be charged for domestic orders.
UK and EU customers
Packages between EU countries: custom duty is not applied on items sold within the EU
Packages from outside EU: for packages shipped from a non-EU country into an EU country, custom duty and import VAT may apply on these items.
Packages from inside US: custom duty is not applied on items sold within the US
Packages from outside US: packages whose declared value is under $800 will generally be cleared without any additional paperwork or charges. Packages with a declared value of over $800 are liable to customs fees.
(Disclaimer: this information does not constitute legal advice, and is for information purposes only.)
Q: Can my order be shipped to a work address?
A: Yes! Just add the correct address at checkout.
Q: I want to see products with a fast delivery time.
A: Check out the products stocked in our bricks and mortar stores in London or New York, these are available for immediate dispatch: London and New York.
Q: I ordered two items from you - why am I receiving two separate parcels?
A: Our designers send their products to you directly, which means faster shipping times, and if you’ve ordered from multiple brands, you will receive separate packages from each.
Q: I’ve ordered items from multiple brands, will I have to pay for multiple shipping costs?
A: Yes. We work with designers from all over the world, so items are often being sent from very different locations, incurring multiple shipping costs!
Q: I ordered two items from you - why have I been charged twice for delivery?
A: Our designers ship their products to you directly, meaning multiple shipping costs are incurred. Our brands are all small, independent businesses and you are supporting them with every purchase!
Q: Do I need to sign for my order?
A: Yes - for security reasons all deliveries require a signature. You can have your order delivered to a work address such as an office, just update the delivery address during checkout.
Q: Can I collect my order from one of your stores?
A: Yes - just select this option at checkout. You can return your order in store there and then for a full refund if the item doesn't fit or if you just change your mind!
Q: How can I return my order if I change my mind?
A: Just get in touch with us within 14 days of receiving your order, and we will arrange everything for you, for FREE. You can drop your return off at one of the 7000 Collect+ points around the UK, or for international orders we can arrange a DHL courier collection. For more information, please visit our Returns page.
Q: How can I exchange my order?
A: Unfortunately we are unable to offer exchanges. If you would like to exchange sizes, you'll need to place a new order for the size that you need and return your original order, as we're unable to put stock on hold.
Q: My order hasn’t arrived, can you help?
A: Yes, if you have any problems with your order at all, just Contact Us and we will help you.
Q: Will I have to make multiple payments for every item I want?
A: No, you will only need to make a single payment no matter how many products you order - we provide a secure single payment process to make it easier for you to shop with us.
Q: What payment options do you offer and can I pay in my own currency?
A: You can pay using Visa, Mastercard or American Express, or via PayPal. We accept payment in £GBP, $EUR, $USD and $AUD so that you know exactly what you are paying. You can toggle your preferred currency in the navigation bar at the top of the page.
Q: Can I pay over the phone?
A: Unfortunately we're unable to take payment over the phone.
Q: I’ve spotted a product cheaper somewhere else - what can you do about it?
A: Contact Us and we will match the price for you!
Q: Which size should I choose?
A: Read our Size Guide. If you’re still not sure, just Contact Us and we will do our best to advise you.
Q: What if I have a question that hasn’t been answered above?
A: We are always happy to help you, please just Contact Us with any questions you have!